Posts tagged 'voice'

April 13, 2017

Introducing Live Voice Quality Feedback

You’ve finally connected with a hot lead, and they’re interested in your product!  As you get into the best part of your pitch, the call quality drops and they can no longer hear you. You try to reach back out and apologize for the disruption. No luck. Your conversation is now off track and you’re...


June 15, 2016

Managers And Coaches Can Now Listen In And Join Live Calls

Introduction Today, we’re excited to announce that we’ve made Outreach Voice even more powerful by enabling managers and coaches to listen in on live calls, and even join the calls to help out when needed. Coaching calling effectiveness is a big challenge, and we built Call Recording for managers who can’t listen to every conversation...


June 13, 2016

You Can Now Customize Your List Of Call Purposes For Activity Tracking

Introduction Today, we’re excited to announce that we have released customizable Call Purposes to help users and team managers track the purpose of their calls, whether calling out, or receiving inbound calls. Within Salesforce, many organizations use a field named Call Type for this same purpose, commonly holding values such as Demo Request, Negotiation Call,...


June 09, 2016

Tasks Due Can Now Be Filtered Against Local Time Of The Prospect

Introduction Today, we’re excited to announce that we have enhanced Outreach task flows by surfacing the local time of the prospects you’re engaging with. This is an important feature, because when it comes to timing your calls and emails correctly, the most crucial idea to understand is that the prospect’s local time is far more...


June 07, 2016

Introducing Call Recording For Outreach Voice To Coach Calling Skills

Introduction Today, we’re excited to announce that we have released Call Recording as an advanced feature of Outreach Voice. One of the most important aspects of making a team effective in their dialing flows is the ability to coach calling skills, including how reps navigate everything from directory services and secretaries, to the actual conversations...


June 06, 2016

We’ve Released Local Dial To Improve Your Call-Connect Rates While Using Voice

Introduction Today, we’re excited to announce that we’ve released Local Dialing as a core feature within Outreach, to increase your team’s connect rates. For those who are newer to this concept, Local Dialing is simply the ability to make a call from a number that matches the area code of the end recipient, and as...


June 02, 2016

We’re Prioritizing Calls History And Call Metrics Within The Outreach Platform

Introduction Hey there folks, welcome to another edition of Product News here at Outreach. Today, we’re excited to announce that we have made calling metrics a priority within the Outreach platform. We have spent the last few months building out Outreach Voice, which is a world-class sales dialer built directly within Outreach, and extended to...


May 30, 2016

Announcing Outreach Voice, The Most Effective Dialer For Scaling Sales Teams

Introduction Today, we’re incredibly excited to announce that we have officially released Outreach Voice, a world class dialer built natively within Outreach. For quite some time now, we’ve been giving many of our customers early access and today it’s available for any Outreach customer. There are many features that make a dialer a complete solution,...


May 25, 2016

With Step-Specific Schedules, Users Can Now Target Personas With Precision Timing

Introduction Hey there folks, welcome to Product News. Today, we’re excited to announce that we’ve now made it possible for users to optimize the timing of their sequence touch points by individual step. As we’ve watched our users optimize sequences by persona for their account-based sales strategies, we’ve also seen that sales development reps want...


April 29, 2016

Administrators Can Now Control The Set Of Dispositions Used In Calling

Introduction When you’re running an account-based sales process, Calling is something your team is going to be doing a LOT of. Accurately logging which calls were picked up, and which weren’t are crucial for your call reporting for things like “best time of the day” to “connecting with the various personas you’re targeting.” Today, I...


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