Posts tagged 'governance'

March 22, 2017

Our Philosophy on Governance

Governance is most often associated with feature accessibility, simply answering the question, “What features should my team have access to?”. While we agree that it’s necessary to have a platform that allows managers to make these decisions, we also firmly believe that governance guides an organization’s sales operation. As a result, missteps in governance can...


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August 01, 2016

Managers Can Now Get Weekly Digests Of Their Team’s Performance

Introduction We often hear that managers have a lot on their plate, and finding the time to review their team’s performance can be challenging to fit into their daily schedules, especially around the mornings. At the same time, managers recognize the importance of noticing individuals who are performing well and want to coach those that...


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July 05, 2016

Admins Can Now Configure Email Content Privacy Settings Through The User Profile

Introduction Today, we’re excited to announce that we have added new controls onto the user profile to help org admins control the privacy of their users’ communication. Outreach built out the gold standard of email sync and reply detection to help ensure sequences get updated with replies, and all activities get posted to Salesforce automatically...


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June 30, 2016

Admins Can Now Customize Password Complexity Requirements For Their Users

Introduction Today, we’re excited to announce that we have made password complexity configurable by org admins, for all their users within an org. Previous to this update we had enforced a standard password complexity requirements across users, and they couldn’t be relaxed individually. Here at Outreach, we have a strong focus on security to ensure...


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June 15, 2016

Managers And Coaches Can Now Listen In And Join Live Calls

Introduction Today, we’re excited to announce that we’ve made Outreach Voice even more powerful by enabling managers and coaches to listen in on live calls, and even join the calls to help out when needed. Coaching calling effectiveness is a big challenge, and we built Call Recording for managers who can’t listen to every conversation...


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June 13, 2016

You Can Now Customize Your List Of Call Purposes For Activity Tracking

Introduction Today, we’re excited to announce that we have released customizable Call Purposes to help users and team managers track the purpose of their calls, whether calling out, or receiving inbound calls. Within Salesforce, many organizations use a field named Call Type for this same purpose, commonly holding values such as Demo Request, Negotiation Call,...


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June 07, 2016

Introducing Call Recording For Outreach Voice To Coach Calling Skills

Introduction Today, we’re excited to announce that we have released Call Recording as an advanced feature of Outreach Voice. One of the most important aspects of making a team effective in their dialing flows is the ability to coach calling skills, including how reps navigate everything from directory services and secretaries, to the actual conversations...


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May 17, 2016

Introducing Fully Customizable User Profiles In Outreach, A Lynchpin For Success

Introduction Today, I’m excited to announce that we have released fully customizable user profiles within Outreach. This is an incredible step forward for our customers, especially for those with over twenty team members, where determining who is allowed to perform various actions becomes mission critical to team success. Just like Salesforce’s profiles, administrators can create...


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May 16, 2016

Now Administrators Can Sync Users Data In From Salesforce For Roles Assignment

Introduction Today, I’m excited to announce that we have released fully customizable user profiles within Outreach. This is an incredible step forward for our customers, especially for those with over twenty team members, where determining who is allowed to perform various actions becomes mission critical to team success. Just like Salesforce’s profiles, administrators can create...


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May 13, 2016

Prospects Identified As Out Of The Office Can Now Be Easily Re-Engaged At The Right Time

Introduction I’m excited to announce that we have made Outreach smart enough to automatically resume prospects in their sequences, after having been paused a period of time due to being Out of the office. Quite a long time ago, we built the best reply detection for email the world had ever seen. We then built...


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